Repair Policies & Disclaimers

• Certified Janome/Elna Technicians

My Quilty Pleasure has two certified Janome/Elna repair technicians. While we’re happy to clean and perform diagnostic services on most machine brands, please note that parts for non-Janome/Elna models may be difficult or impossible to obtain. If your machine is deemed non-repairable or parts are unavailable, a minimum diagnostic fee of $50 will still apply.

• Required Cleaning

A cleaning is required with every diagnostic service. The cleaning fee of $125 will be included in the final cost of repair.  If your machine has not been cleaned regularly or shows signs of excessive lint, buildup, or neglect, an additional cleaning fee of $50 will be applied. This covers the extra time and care required to safely restore your machine to working conditions.

 • Limited Liability Disclaimer

While we take great care with your equipment, My Quilty Pleasure is not responsible for damage or loss due to fire, theft, or other unforeseen events. We are not liable for issues caused by pre-existing wear or user misuse.

• Parts & Labor Warranty

Repairs are warranted for 30 days from the date of pickup for the same reported issue. This warranty does not cover unrelated problems or new damage that occurs after pickup.

• Intake Form 

Click HERE to download an Intake form.